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FAQs about the
Skilled Nursing Applications Program (SNAP)


For more information please e-mail Rosa Negron, or call us at 978.777.9998 ext. 317 or toll free at 800.696.1032.

Q: Why would I use the services of a firm like Kent to process Long-Term Care applications?

Q: Can’t I just leave it to our patient and their family to complete the application process?

Q: Is Kent a law firm?

Q: Will Kent representatives secure the documentation required by the Medicaid process?

Q: Our patient already has an attorney. Can you still help?


Q: Why would I use the services of a firm like Kent to process Long-Term Care applications?

A: The Medicaid (“MassHealth” in Massachusetts) program is a very complex joint federal and state program that encompasses a myriad of regulations, policies and programs that can be quite confusing and scary to those not familiar with it. Indeed, there are many actions that one can take or fail to take that will negatively impact eligibility for Medicaid Long-Term Care eligibility.


Q: Can’t I just leave it to our patient and their family to complete the application process?

A: Sure you can. But, it may not be in your best interests to do so. Again, the program rules and regulations are quite complex. Our experience has been that few individuals get it right and when they do, the result may not be what is best in terms of your ensuring that eligibility is maximized and your facility will be paid for prior services rendered.

Q: Is Kent a law firm?

A: Yes. However, our field representatives are not attorneys. They are merely securing the necessary data, releases and documentation to assist in the smooth processing of your patient’s application through the Medicaid process. Our attorneys are available to assist in this process, but we do not provided “Medicaid planning or legal advice” on these applications. We represent your facility and make this fact clear to the individuals who use our services. If the applicant has specific legal questions they are directed to seek independent counsel.

Q: Will Kent representatives secure the documentation required by the Medicaid process?

A: We will work with the provider, the patient, other medical providers and the patient’s family to secure as much of the documentation as possible. Ultimately the responsibility to comply and cooperate with Medicaid is the applicants. We are often able to assist in locating and securing documentation when provided with the appropriate release from the patient.

Q: Our patient already has an attorney. Can you still help?

A: If the patient and attorney consent, we will gladly assist the attorney with applications processing issues and concerns. We have done this in the past and it is often helpful for attorneys that do not deal with MassHealth to have the insight and guidance afforded by our years of experience in both ensuring the earliest possible eligibility start date and the highest level of benefits available to their client. We do not provide Medicaid planning advice.